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Social Media Study, Customer Care Benchmarking


The news as of the first coffee this morning, and the music is The Marshall Tucker Band's first album, cleverly titled The Marshall Tucker Band. It appears we have a law 'n' survey theme going today, so let's get to...
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Build your very own seat at the strategy table


Everybody seems to be clamoring for a seat at the strategy table. It came up at the IxDA-SF talk on the Worth of Design, it’s covered in an engaging post by Josh Porter of Bokardo, and the world according to Google says that 143,000 folks are...
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Phishing Scam Strikes in Twitter Direct Messages


A new phishing attempt has been circulating tonight that’s being distributed through direct messages. If you receive a direct message like this, delete it immediately....
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Google Docs Guide: How to do Stuff with Google Doc


Google Docs is like an online version of Microsoft Office where you can create and upload documents, spreadsheets, and presentations, then share them with anyone you choose. This tutorial and guide will help you get more out of Google...
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CRM - buyer beware


I was talking to a salesman the other day about a sale he’s working on. We discussed his potential client’s requirements, and I asked him what pricing he was putting forward. The figure he came up with was considerably less than I would have...
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NetSuite CRM


NetSuite is the first and only company to give growing and midsize businesses on demand Web-based business applications to run their entire ...
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